Contacts
Office hours: 8.30am - 4.30pm
Address: JSS, Polaris House, North Star Avenue, Swindon, SN2 1UY
JSS Service Delivery
If you need to contact JSS, please use the details below to contact the relevant administrator to deal with your query.
You should contact your Pensioner Administrator if:
- You are a pensioner in receipt of a pension from the RCPS
- You have a preserved (deferred) pension
- You want to transfer your preserved benefits out of the scheme
- You are a relative of a pensioner and want to inform JSS of any changes to details or circumstances
Each administrator looks after a section of the alphabet
For Surnames:
- A, B, C, D, E, N contact Katherine Gooding - 01793 411954
- F, G, H, I, J, K, O, P contact Michelle Chesterman - 01793 411938
- L, M contact Karen South - 01793 411928
- Q, R, S, T, U, V, W, X, Y, Z contact Karen Robertson - 01793 411947
- Delivery Manager (Pensioners) Jane Appleton jane.appleton@jss.ukri.org - 01793 411905
Alternatively, email using: pensions@jss.ukri.org
You should contact your Membership Administrator if:
- You are an active member who is currently working/paying into the scheme
- You would like to make any changes to your personal information
Each administrator looks after a section of the alphabet
For Surnames:
- A, B, C, D, E contact Megan May - 01793 444370
- F, G, H, I, J, K, O contact Veronica Guiry - 01793 411942
- L, M, N contact Kim Vellender - 01793 411949
- P, Q, R, S, T, U, V, W, X, Y, Z contact Audra Baker - 01793 411918
- Delivery Manager (Membership) Gill Heasman gillian.heasman@jss.ukri.org - 01793 444348
Alternatively, email using: memberships@jss.ukri.org
Head of JSS: kye.honor@jss.ukri.org - 07706 000559
Head of Projects and Development: justine.edge@jss.ukri.org - 07704 302179
Delivery Manager: joanna.ford@jss.ukri.org - 01793 411970
Support Manager: teresa.gemoli@jss.ukri.org - 01793 411948
Service Delivery Manager: lisa.ashley@jss.ukri.org - 01793 411968
Finance Manager: tracy.shipley@jss.ukri.org - 01793 444464
Website
If you experience any problems with this website or have any queries regarding its content, please contact justine.edge@jss.ukri.org.
Data Protection and GDPR
For any queries regarding Data Protection or GDPR, please contact our Data Protection Officer kim.vellender@jss.ukri.org.
We always try to provide our customers, employers and members with an excellent service. If we have exceeded your expectations or failed to deliver on our obligations or if you just want to comment on the service you have received, please let us know.
Alternatively, if you wish to make a formal complaint using the Internal Dispute Resolution process, please read the guide If you have a complaint about your pension (PDF, 198KB) - opens in new window.
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