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Contacts

Office hours: 8.30am - 4.30pm

Address: JSS, Polaris House, North Star Avenue, Swindon, SN2 1UY

JSS Service Delivery

If you need to contact JSS, please use the details below to contact the relevant administrator to deal with your query.

If you are an active member who is currently working/paying into the scheme you should contact your Membership Administrator.

If you are a pensioner in receipt of a pension from the RCPS, have a preserved (deferred) pension or want to transfer out of the scheme you should contact your Pensioner Administrator.

You should also contact your Pensioner Administrator if you are a relative of a pensioner and want to inform JSS of any changes to details or circumstances.

- 01793 442042 is your contact, if you would like to notify us of any changes to your membership details, make/amend a Death Benefit or Partnership Nomination, or if you are a new starter.


Membership Administrators. Each administrator looks after a section of the alphabet.

For Surnames:

  • A, B, C contact Karen Robertson - 01793 411947
  • D, E, F, G, H contact Sharon McGill - 01793 414698
  • I, J, K, L, M contact Veronica Guiry - 01793 411942
  • N, O, P, Q, R contact Kim Vellender - 01793 411949
  • S, T, U, V, W, X, Y, Z contact Audra Baker - 01793 411918

Alternatively, email using:

Pensioner Administrators. Each administrator looks after a section of the alphabet.

For Surnames:

  • A, F, G, H, I, J, T contact Michelle Chesterman - 01793 411938
  • B, C, D, E contact Dawn Duffett - 01793 411954
  • K, L, M, N, O contact Karen South - 01793 411928
  • P, Q, R, S, U, V, W, X, Y, Z contact Lisa Ashley - 01793 411968

Alternatively, email using:


Delivery Managers are responsible for the administration of the scheme and oversee the Membership and Pensioner Administrators.

They cover both Membership Services and Pensioner Services surnames as follows:

- 01793 411970 - Memberships A to H. Pensioners B to E

- 01793 411905 - Memberships I to M. Pensioners A and F to O

- 01793 414381 - Memberships N to Z. Pensioners P to Z

Head of JSS: - 01793 411929

Head of Pension Policy & Projects: - 01793 411943

Finance Manager: - 01793 411966

Development Manager: - 01793 413263

Support Manager: - 01793 411948

Service Development Officer: - 01793 414696

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We always try to provide our customers, employers and members with an excellent service. If we have exceeded your expectations or failed to deliver on our obligations or if you just want to comment on the service you have received, please contact a Delivery Manager.

Alternatively, if you wish to make a formal complaint using the Internal Dispute Resolution process, please read the guide If you have a complaint about your pension (PDF, 138KB) - opens in new window.