Office hours: 8.30am - 4.30pm
Address: JSS, Polaris House, North Star Avenue, Swindon, SN2 1UY
The Membership Administrators are your first points of contact if you want to add to your pension, transfer in from another pension provider or are leaving your RCPS employer. Each administrator looks after a section of the alphabet.
Alernatively, email using: email@example.com
To notify us of any changes to your membership details, make/amend a Death Benefit or Partner Nomination, or if you are a new starter, please contact Parmjit Chana - 01793 442042
The Pensioner Administrators are your first point of contact if you are a pensioner in receipt of a pension from the RCPS, have a preserved (deferred) award, if you want to transfer out of the scheme. or if you are a relative of a pensioner and want to inform JSS of any changes in details or circumstances. Each administrator looks after a section of the alphabet:
Alternatively, email using: firstname.lastname@example.org
Delivery Managers are responsible for the administration of the scheme and oversee the Membership and Pensioner Administrators. They cover both Membership Services and Pensioner Services surnames as follows:
Joanna Ford - 01793 411970 - Memberships A to H. Pensioners B to E
Jane Appleton - 01793 411905 - Memberships I to M. Pensioners A and F to O
Gill Heasman - 01793 414381 - Memberships N to Z. Pensioners P to Z
Head of JSS: Kye Honor - 01793 411929
Head of Pension Policy & Projects: Ian Maxwell - 01793 411943
Finance Manager: Stephanie Dunn - 01793 411966
Development Manager: Justine Edge - 01793 413263
Support Manager: Teresa Gemoli - 01793 411948
Service Development Officer: Richard Law - 01793 414696
We always try to provide our customers, employers and members with an excellent service. If we have exceeded your expectations or failed to deliver on our obligations or if you just want to comment on the service you have received, please contact a Delivery Manager.
If you experience any problems with this website, please contact Justine Edge
Alternatively, if you wish to make a formal complaint using the Internal Dispute Resolution process, please read the guide If you have a complaint about your pension (PDF, 138KB) - opens in new window.
© JSS 2017
Last updated: 18 May 2017