Office hours: 8.30am - 4.30pm
Address: JSS, Polaris House, North Star Avenue, Swindon, SN2 1UY
JSS Service Delivery
If you need to contact JSS, please use the details below to contact the relevant administrator to deal with your query.
If you are an active member who is currently working/paying into the scheme you should contact your Membership Administrator.
If you are a pensioner in receipt of a pension from the RCPS, have a preserved (deferred) pension or want to transfer out of the scheme you should contact your Pensioner Administrator.
You should also contact your Pensioner Administrator if you are a relative of a pensioner and want to inform JSS of any changes to details or circumstances.
Parmjit Chana - 01793 442042 is your contact, if you would like to notify us of any changes to your membership details, make or amend a Death Benefit or Partner Nomination, or if you are a new starter.
- A, B, C contact Karen Robertson - 01793 411947
- D, E, F, G, H contact Sharon McGill - 01793 414698
- I, J, K, L, M contact Veronica Guiry - 01793 411942
- N, O, P, Q, R contact Kim Vellender - 01793 411949
- S, T, U, V, W, X, Y, Z contact Audra Baker - 01793 411918
Alternatively, email using: email@example.com
- A, F, G, H, I, J, T contact Michelle Chesterman - 01793 411938
- B, C, D, E contact Dawn Duffett - 01793 411954
- K, L, M, N, O contact Karen South - 01793 411928
- P, Q, R, S, U, V, W, X, Y, Z contact Lisa Ashley - 01793 411968
Alternatively, email using: firstname.lastname@example.org
They cover both Membership Services and Pensioner Services surnames as follows:
Joanna Ford - 01793 411970 - Memberships A to H. Pensioners B to E
Jane Appleton - 01793 411905 - Memberships I to M. Pensioners A and F to O
Gill Heasman - 01793 414381 - Memberships N to Z. Pensioners P to Z
Head of JSS: Kye Honor - 01793 411929
Head of Pension Policy & Projects: Ian Maxwell - 01793 411943
Finance Manager: Stephanie Dunn - 01793 411966
Development Manager: Justine Edge - 01793 413263
Support Manager: Teresa Gemoli - 01793 411948
Service Development Officer: Richard Law - 01793 414696
If you experience any problems with this website or have any queries regarding its content, please contact Justine Edge.
Data Protection and GDPR
For any queries regarding Data Protection or GDPR, please contact our Data Protection OfficerKim Vellender.
We always try to provide our customers, employers and members with an excellent service. If we have exceeded your expectations or failed to deliver on our obligations or if you just want to comment on the service you have received, please contact a Delivery Manager.
Alternatively, if you wish to make a formal complaint using the Internal Dispute Resolution process, please read the guide If you have a complaint about your pension (PDF, 143KB) - opens in new window.
© JSS 2019
Last updated: 11 Mar 2019