Skip to content

Privacy and cookies

Joint Superannuation Services (we or us) is committed to protecting and respecting your privacy.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site (our site). This includes information provided at the time of registering to use our site, subscribing to any services we may offer, or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, web logs and other communication data, and the resources that you access.

Information Management

Personal data that we need to hold in order to administer your pension is managed in accordance with the General Data Protection Regulation (GDPR). Further information can be found on our how we manage your information page, which also contains our Privacy Policy and Privacy Notice.

Our use of cookies

Cookies for improving service

We use Google's analytics cookies primarily to monitor which browser types and operating systems people are using. This enables us to create a site that works with many different browsers, improving the service we can offer.

Our site uses Google Custom Search Engine - external link. This allows us to deliver a cost effective search solution allowing you to access our site content faster with more accurate results.

More details on these cookies and how to manage them can be found on the Google Policies and Principles - external link - pages.

Cookie for recording awareness of cookie use

This cookie records that you have read and acknowledged our notice informing you of our use of cookies, so you are not notified each time you visit this site.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit - external link - which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

This page contains some downloadable files. Viewing these files requires specific software, which you may already have installed. If you are unable to view a particular file, please consult our guidance on viewing different file formats.