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This page provides assistance with using the JSS website, and is intended to cover common questions. If your query isn't covered here, if you have any suggestions or comments, or if you need further assistance, please contact us.

We have done our best to design this site in a way that is accessible to all users, so we encourage you to let us know of any problems you have.

JSS is committed to making this website accessible to as many people as possible. The site has been tested with a wide range of web browsers. All text is designed to be resizeable within your browser.

We aim to comply with all of the Priority 1 (A) and 2 (AA) accessibility checkpoints as established by the World Wide Web Consortium's (W3C) web accessibility initiative and the Government Central Office of Information's (COI) guidance on website accessibility standards, wherever possible.

High-contrast colour scheme

Having trouble reading our site? An alternative high-contrast colour scheme is selectable from the top right corner of the screen.

Access keys

We have implemented the following standard access keys - navigational shortcuts that can be used on any page.

  • S - Skip navigation (go to start of content)
  • 1 - Home page
  • 3 - Site map
  • 4 - Search
  • 8 - Terms and conditions
  • 9 - Contact us
  • 0 - Access key details (this page)

Access key are accessed in different ways depending on your browser. Directions for the most popular browsers are shown below.


  • Edge or Internet Explorer: hold the 'Alt' key together with the chosen access key.
  • Chrome: hold the 'Alt' key together with the chosen access key.
  • Firefox: hold 'Shift' and 'Alt' and the chosen access key.


  • Most Mac browsers: hold 'Ctrl' and 'Opt' and the chosen access key.

Viewing different file formats

Some downloadable files on this website require particular programmes in order to open them. In the event you don't already have the necessary programme or 'plug-in', the links below will take you to a site where you can download it.

Viewing PDF documents

Portable Document Format files, designated by the icon, require a PDF reader such as the free Adobe Acrobat Reader - external link.

Viewing Word documents

Microsoft Word files are designated by the icon. Microsoft provide advice on how to view Word files for free - external link.

Viewing Excel documents

Microsoft Excel files are designated by the icon. Microsoft provide advice on how to view Excel files for free - external link.

This page contains some downloadable files. Viewing these files requires specific software, which you may already have installed. If you are unable to view a particular file, please consult our guidance on viewing different file formats.