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Welcome to the Pensioners section of the website.

If you have any queries, please contact Pensioner Services.

Each year JSS will randomly select and write to a number of pensioners to verify their pension entitlement. We call this the Random Entitlement Check and it is one of many activities we carry out to ensure the legitimate payment of pensions.

Payment of pensions

Pension Payments from April 2021: Like all public sector pensions, yours is reviewed each year in line with the cost of living.

In 2010 the Government changed the indexation measure used for public service pension increases from the Retail Price Index (RPI) to the Consumer Price Index (CPI).

For the year beginning 12 April 2021 there is an increase based on CPI as at September 2020 of up to 0.5%.

The previous years were:

  • Year beginning 06 April 2020 an increase of 1.7%
  • Year beginning 08 April 2019 an increase of 2.4%
  • Year beginning 09 April 2018 an increase of 3.0%
  • Year beginning 10 April 2017 an increase of 1.0%

Pensions are paid on the penultimate working day of the month, directly into your bank account, and are taxable. You will get a P60 after the end of each tax year(April/May), showing you the amount of pension paid and tax deducted during the year. You will receive a payslip in March, April and May to reflect the changes before, during and after the annual pension increase.

Although JSS are primarily responsible for the administration of your pension, the UK SBS Ltd are responsible for making the actual pension payments in to your account. If you have a query relating to the actual payment please telephone the Contact Centre on 01793 867000.

Changing personal details

If you change any of your personal details, such as your address, the bank/building society account your pension is paid into, name or marital status, you must contact us to ensure you continue to receive your pension.

If you change your bank details you need to notify us in writing by the 3rd of the month to ensure you will receive that month's pension payment in the new account.

It is also important that you notify us of any changes to your death benefit nomination.


In the unfortunate event of a bereavement it is essential that you contact the Pensioners Office as soon as possible. Please visit the contacts page for the Pensioners Office details.

Please note that the Tell us once service will not notify JSS following a bereavement.

Tax related queries

If you have any questions regarding tax, you should raise them with your Tax Office. Contact details are on the HMRC website - external link. Please have your National Insurance number to hand when you contact the Tax Office.

If you live abroad and need information for tax purposes, you should access the non-residents section of the HMRC website - external link.

The telephone number for the tax office is 0300 200 3300. If you are dialling from outside the UK, the number is (+44) 135 535 9022.

Single State Pension

The Single State Pension was introduced in April 2016, information regarding this can be found on the DWP website - external link.

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