20 September 2017 Current members - Keeping your personal details up to date
Following the sending of the 2017 Annual Benefit Statements, JSS received many requests from members about updating their personal details e.g. name change, Death Benefit Nomination (DBN), home address change and marital status etc.
This is because the respective HR/Payroll departments do not pass these details across to JSS pensions when the member advises them of these changes.
To make our records more accurate and up to date please can you let JSS know directly when your personal details have changed by sending an email to firstname.lastname@example.org including either your pension scheme number (this can be found on your Benefit Statement) or NI number.
02 March 2017 Increase to the New State Pension
The Pensions Advisory Service has published details regarding the increase to the New State Pension from April 2017.
More information can be found on the Pensions Advisory Service - external link page.
28 February 2017 Deferring your State Pension
If you reached State Pension age before 6 April 2016, you could get more money if you delay claiming or stop your State Pension. More information can be found on the Deferring your State Pension - external link page.
31 Janury 2017 Updating your personal details
Members and pensioners should ensure that JSS have up to date personal details (for example home address, marital status and change of name). To update these details please contact JSS.
Members should also be aware that updating details in Oracle or via HR does not update your JSS record, you will still need to contact JSS.
Death Benefit Nominations (DBN) should also be kept up to date. You can download a DBN form from the forms page of the JSS website.
08 September 2016 Face to Face conversations with JSS
Both members and employers are welcome to visit us by appointment during office hours. We can offer a private interview room for confidential matters. Please feel free to contact us to arrange a time that is convenient for you. The office is open from 8.30am to 4.30pm Monday to Friday (excluding bank holidays).
08 September 2016 Members and Pensioners should always be aware of possible scams
If you are not expecting contact from an organisation then you should always verify who they are (this includes contact by telephone, email and text). No reputable organisation will mind you checking their credentials or calling them back. Never give out personal details or information to cold calls, or respond to emails or texts if you are unsure.
If you cannot verify the identity of the person contacting you, never disclose your personal details.
There is currently a telephone scam stating that HMRC are bringing a lawsuit against an individual, (this type of scam is intended to scare the individual into responding quickly without thinking), individuals are asked to call 0161 850 8563 and press "1" to speak to the officer dealing with the case. You should not respond to this type of call.
HMRC takes fraud and scams very seriously and provides information regarding current known scams and what to do. The links below provide further information.
- Genuine HMRC contact and recognising phishing emails - external link contains a current list of digital and other contact that is issued by HM Revenue and Custom.
- Phishing emails and bogus contact examples - external link contains examples of scams and phishing that HMRC are aware of
If you are unsure always check first and never give out personal details.
10 August 2016 JSS Survey 2015 - What you said and what we did
In 2015 JSS carried out a customer satisfaction survey, we will shortly be repeating this for 2016. In the 2015 survey, we asked you to rate us on the service we provided and the document What you said and what we did (PDF, 109KB) opens in new window gives an overview of the comments we received and what we did to address them.
Your answers to the 2016 survey will enable us to compare the results and ensure that we are still meeting your expectations of the service we provide. We will let you know when the 2016 survey is ready.
01 July 2016 Pension Scams
The Pensions Regulator provides information to help you protect yourself against pension scams. You should always be wary of cold calls and unsolicited texts or emails.
01 July 2016 Retirement Benefits
Did you know that there are a number of benefits and help available when you retire, a few of them are listed below:
- Bus Pass - external link
- London Freedom Pass - external link
- Senior Railcard - external link
- TV Licence - external link
- Winter Fuel Payment - external link
- Pension Credit - external link
- Attendance Allowance - external link
- Carers Allowance - external link
Citizens Advice - external link can provide further information on benefits you may be entitled to.
Please note that JSS cannot comment, endorse or assist on any of these benefits.
01 July 2016 Pension Help
The government has a free and impartial service called Pension Wise that helps you understand your pension options.
The Pension Wise - external link - website contains information about defined contribution pensions, it will not recommend any products or tell you what to do with your money.
01 July 2016 Have you forgotten about a pension you may have?
The Pension Tracing service - external link - provides a way of tracking down pensions from previous jobs or personal pensions that may have been forgotten about.
01 July 2016 State Pension
The State Pension is a regular payment that you may get when you reach state pension age. On 6 April 2016 the New State Pension was introduced. More information regarding the State Pension is available in the document Your State Pension explained - external link -.
Check your State Pension
You can use the Check your State Pension - external link - website for an estimate of what you may receive.
© JSS 2018
Last updated: 20 Sep 2017